This Privacy Policy explains how Rubbish Clearance Notting Hill collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals and businesses using, or enquiring about, our rubbish clearance services in the Notting Hill area. We are committed to handling personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Notting Hill is a rubbish removal and clearance service provider operating in the Notting Hill area and surrounding neighbourhoods. For the purposes of data protection law, we act as the data controller for personal data that we collect and use in connection with providing our services.
This Privacy Policy covers all personal data we process about our customers, prospective customers and individuals who contact us by telephone, email, online forms or in person in relation to rubbish clearance services within our service area.
We may collect and process the following categories of personal data:
Identification and contact details: name, address, telephone number, mobile number, email address, and where relevant the address of the property where rubbish is to be collected if different from your home or billing address.
Service and booking details: information about the rubbish clearance services you request, including type and amount of waste, access instructions, preferred dates and times, photographs you choose to send us in order to obtain a quote, and records of quotes provided.
Payment information: payment method, partial payment card details as processed through our payment provider, bank transfer details, payment status and related billing information. We do not store full payment card numbers or security codes; these are handled securely by our chosen payment processor.
Communication records: emails, text messages, call notes, feedback and complaints, and any other correspondence between you and Rubbish Clearance Notting Hill relating to our services.
Technical and usage data: if you interact with us online, we may collect limited technical data such as your device type, approximate location, and information about how you accessed our online content, for example through server logs or similar tools used to maintain and improve our services.
We will only process your personal data when we have a lawful basis to do so. The main lawful bases we rely upon are:
Contract: we process your personal data when it is necessary to enter into or perform a contract with you, including handling enquiries, providing quotes, scheduling and delivering rubbish clearance services, taking payments and managing any follow-up work.
Legal obligation: we may process your data where necessary to comply with our legal obligations, such as compliance with waste disposal regulations, accounting rules, tax law, record-keeping duties and responding to lawful requests from authorities.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. This may include managing our business operations, preventing fraud, improving our services, keeping internal records and handling general customer relations.
Consent: where required by law, we will rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotes and arrange rubbish clearance appointments at properties in the Notting Hill area.
To perform our contract with you, including attending at the agreed location, carrying out clearance services, issuing invoices and receiving payment.
To manage customer accounts, handle queries, resolve complaints and provide aftercare, including dealing with any disputes related to the services provided.
To comply with legal, regulatory and insurance requirements in relation to the collection, transport and disposal of waste, and to maintain appropriate business and financial records.
To improve our services, monitor performance, train staff and maintain safe and effective operations.
Subject to applicable law and your marketing preferences, to provide you with information about similar services that may be of interest, for example reminders about repeat or follow-up rubbish removal.
We may share your personal data with carefully selected third parties where necessary for the purposes described above. These third parties act as data processors or independent controllers, depending on their role.
Service providers and subcontractors: we may share your data with trusted providers who help us deliver our services, such as waste transfer stations, recycling facilities, logistics partners or subcontracted clearance teams operating under our instructions in the Notting Hill area.
Payment processors: we use secure payment processing providers to handle card payments and other transaction methods. These providers receive limited personal and payment information necessary to process your payments and prevent fraud.
Professional advisers: we may share information with accountants, legal advisers and insurers where this is required for business management, financial reporting, legal advice or claims handling.
Authorities and regulators: we may disclose personal data where required to comply with law, regulation, court orders or lawful requests from public authorities and law enforcement bodies.
All processors handling personal data on our behalf are required to process it only on our instructions, to keep it secure and to comply with applicable data protection laws.
Our primary operations and data storage are located within the United Kingdom or the European Economic Area. If in limited circumstances personal data is transferred outside of these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data in accordance with data protection laws.
We retain personal data only for as long as is necessary for the purposes for which it was collected or to meet legal, accounting or reporting obligations.
Customer and service records: we typically keep core customer and service information for up to seven years from the end of our relationship with you, to comply with tax and accounting requirements and to assist with any legal claims.
Enquiries and quotes: if you request a quote but do not proceed, we may keep limited information for up to two years to manage follow-up enquiries and maintain records of quotations issued.
Marketing information: where you have consented to receiving marketing communications, we will retain your contact details until you opt out or withdraw your consent, subject to a reasonable review period.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all customers and individuals within the Rubbish Clearance Notting Hill service area, subject to certain legal conditions and exemptions.
Right of access: you have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with information about how we use it.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: you may request that we delete your personal data where, for example, it is no longer needed for the purposes for which it was collected, you withdraw consent and there is no other legal basis for processing, or you object to processing and there is no overriding legitimate interest.
Right to restriction: you can ask us to restrict processing of your personal data in certain circumstances, such as when you contest its accuracy or object to our use of it.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format and, where technically feasible, transfer it to another controller.
Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have an absolute right to object at any time to direct marketing.
Rights in relation to automated decision making: we do not carry out solely automated decision making that produces legal or similarly significant effects for individuals in the context of providing rubbish clearance services.
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer communications. We may need to verify your identity before responding to your request in order to protect your information.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we use your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees, subcontractors and service providers who need it for the purposes described in this Privacy Policy, and requiring them to keep it confidential.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be communicated through our usual customer communication channels. The updated version will apply from the date it is made available.
By continuing to use Rubbish Clearance Notting Hill services in the Notting Hill area after any changes come into effect, you acknowledge that you have read and understood the updated Privacy Policy.
GDPR-compliant privacy policy for Rubbish Clearance Notting Hill customers, explaining data collection, lawful bases, retention, processors and individual rights.
Get a quote
Located in the Royal Borough of Kensington and Chelsea, Notting Hill is one of London's most...
Investing in real estate has always been a popular choice for those looking to diversify their...
Notting Hill, an iconic neighborhood in West London, is renowned for its vibrant culture,...
Nestled in one of London's most iconic and colorful neighborhoods, Notting Hill offers an array...
Situated in the Royal Borough of Kensington and Chelsea, Notting Hill is more than just the...
(81)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
